Your customers can provide you with important information about their experiences with your company and the practical application of your services. At DDI Software, we have developed a customer complaint tracking software that will give you real time updates in an easily digestible format.
Feedback from your customers will give you a basis to improve your work processes. The hardest part of complaints is dealing with them properly and timely to iron out deficiencies in your service. Complaints can come through many channels, and our software aims to calibrate all of these so you can track them.
With each customer account you have, our customer complaint tracking software will engage and handle complaints using real-time technology. Our software keeps an eye on all customer activity such as queries, call recordings and complaint handling.
Our Insight Client Portal gives you access to all this information and makes your ability to handle and control the flow of complaints easier. The online capabilities of our software ensure that where ever you are and whenever you’re looking to track complaints, it can be done in real-time.
While it’s easy to lose track of the complaints of your customers throughout their journey, make sure you value them with our customer complaint tracking software.
Discover more about our service by getting in touch with our team today.
