Whenever complaints are mentioned around your business, it shouldn’t strike fear. Complaints are a great way to improve the way you work and provide leverage for change. At DDI Software, our customer complaint tracking software allows you to react quickly to them.
Solving problems and complaints in any business can turn into putting out fires rather than improving your processes. With our software, you will be able to track the complaints easier and be able to handle them with real-time technology.
Our Insight Client Portal is packed full of useful and integral features for your business:
• Minimise oversight of customers: Throughout a customer’s time with your company, it will rarely be without teething problems. Outsourced activities can push your customer’s concerns to the periphery, but with Insight you will have greater control.
• Gather evidence: Each customer should feel appreciated and their experiences will dictate whether they complain or not. Our software gathers evidence on every customer to give you proof of oversight.
• Transparency of customers: Keep track of call recording, customer queries and handle complaints in one fell swoop with our Insight software.
Set up to benefit your company’s work processes and mitigate against complaints, Insight can help you. To find out more about our software, get in contact with us today.
